Creative e-learning solutions

Copia designs and develops custom e-learning solutions that bring real value to your business, either through staff training and development or by adding value to your business through customer education.

We are a young, dynamic company specialising in bespoke e-learning programmes and on-line solutions. As e-learning professionals, we take pride in producing programmes that really deliver results. We help companies solve real problems because we understand what e-learning can and can't do, and we know how to make the learning process engaging and effective.

What do we do?

We build bespoke e-learning solutions in subjects such as:


Product Knowledge Retail Operations System Training Financial Training	Legislation and Compliance Process and Procedure Change Management Retail Systems

What makes Copia stand out from the crowd?

Fresh, creative solutions to meet specific business objectives
A more cost-effective bang for your buck
Project teams that stay with you to implementation, and beyond
Small company attitude, large company solutions
Invaluable experience in the Retail sector

What else do we do?

We are interactive design professionals. We build websites, e-commerce tools, multimedia applications and corporate Intranets that reflect our creativity and are underpinned by sound design principles and commercial experience. more >>>

For more information on our e-learning or e-business solutions, contact us.
Call 0208 977 8744 or mail info@copia.co.uk

We specialise in: learning, performance support, assessments, surveys, retails solutions, development, copia, e-learning, elearning, e learning, e learning jobs, CBT, Computer Based Training, intranet, internet, extranet, discussion forums, frequently asked questions, faqs, animated systems, help, learning environments, knowledge libraries, on-line assessments, questionnaires, online questionnaires, evaluations, Instructional designers, Interactive scriptwriters, Visual designers, Animators, Programmers, Thorough needs analysis, Meticulous instructional design, Crystal clear scriptwriting, High impact visuals, Painstaking programming, Integrating with other learning approaches, Task-specific assessments, Interactive, subject-related games, Audio and video scenarios, Photography or research of stock images, Programming computer graphics and animations, Audio recordings, Video shoots

0208 977 8744

info@copia.co.uk

Links

> Product Learning

> Rapid

> Retail

> Technical

B&Q - Product Training for Customer Advisors

Requirement

Product elearning B&Q has thousands of products in its range, with over 350 stores in the UK and approximately 35,000 staff. Training on both existing and new products is a huge challenge and e-learning was identified as the ideal medium for delivering the training, replacing the in-store training which was delivered by store trainers or by self-directed training material. The requirement was to provide over 10 hours worth of training, on a wide range of products, but using a simple, consistent format in short topics. It also needed to be possible to organise and present the topics based on job-role.

Solution

It was decided that each product topic should be generic and not brand specific, with the focus on the principles, features & functions, the theory of the practical applications of the products and finally an understanding of customer requirements and usage.

This was identified as a key aim, based on the belief that good customer service is more than being polite and helpful, but actually about being knowledgeable and offering good advice, so the customer feels confident in their purchase. Every topic in the programme followed a pre-defined layout, and incorporated an assessment at the end which was branded as ‘Connect’… to reinforce the idea of connecting the customer’s wants and needs with a product that suits.