Discussion Forums
Staff and customers can use Discussion Forums to share ideas,
opinions and provide help and support to each other. Typically,
users can log-on and create new topics to which other users
can contribute to. Forums can be threaded, so that contributions
can be read chronologically as the discussion develops.
A tutor, or mentor may also facilitate forums. They can be
used to support a specific event, such as a product launch,
or a training session.
Performance Support
This generally involves on-line reference material or short
learning modules specific to a business process. For example,
a two-minute module explaining the processing of a direct
debit mandate, or completion of a sales order. The module
is easily accessible from a desktop PC; it is precise and
specific and can often be re-used in larger, learning applications.
Assessments
On-line assessments open up enormous opportunities in pre- and post-course evaluation, staff accreditation, personality profiling. Our assessment applications can provide individual question-by-question feedback at user level and detailed management information. On-line assessment is also an effective tool for performing staff surveys, customer surveys and polling to monitor views and opinion. |
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Frequently Asked Questions
Frequently Asked Questions (FAQs), are an extremely valuable
tool in customer orientated environments. Typical and regular
enquiries, along with their solutions, are logged into an
on-line repository, forming a searchable knowledge base accessible
by other users or by customers directly.
Animated Systems Help
These are powerful, short animation clips
that can demonstrate particular tasks and processes relating
to IT systems. Typical examples include an animated clip to
show a user how to log on to a new system.
Learning Environments
Combining performance support tools, on-line tutorials, performance
management, career planning tools, learning management, and
on-line assessment / accreditation etc., learning environments
give your organisation access to a wide range of learning
resources provide a single point of access to learning resources
within an organisation.
Knowledge Libraries
These are on-line file management tools that enable typical
office documents such as Word files; spreadsheets; presentations
and web pages, to be stored on a local server. They can then
be categorised and indexed enabling them to be searched, located
and referenced on-line. |